Our Supporter Care team is available between 9am to 5pm Monday to Thursday to answer any questions or solve any problems for you. We will aim to answer your telephone call within four rings or - at busy times - as soon as the next member of the team is free. We will acknowledge receipt of your email within 24 hours during the working week. If we can’t answer your query immediately we will give a full reply within 3 working days.
We hope that you never have reason to make a complaint. However if you are unhappy with any aspects of the way that Ripple Effect communicates with you, then please do contact us so we can put things right. We welcome all feedback and take any complaint very seriously.
You can talk to us on 01225 874222, email us at firstname.lastname@example.org