Our supporter promise
At Ripple Effect, you are at the heart of everything we do! Your generosity and passion are a powerful force for lasting change, bringing hope and opportunity to farming families in rural Africa. We celebrate and appreciate every supporter who joins us on this journey. Together, we are creating ripples by building a future where families and communities thrive for generations to come, and we couldn’t do it without you!
Our Supporter Promise clearly outlines our guarantee to you when you choose to support Ripple Effect:
Our promise to you
Your kindness has a ripple effect—directly transforming lives and empowering families in rural Africa. We promise to manage Ripple Effect with integrity, accountability and compassion, ensuring your support has the greatest possible impact. We will always be transparent about how we use your donations and the lasting impact they create.
- We love sharing the incredible difference you are making! If you choose to hear from us, you’ll receive uplifting stories, powerful updates, and exciting ways to get involved via your preferred channels, straight from the families and communities you support.
The people you support are hardworking and resilient. We'll only share the stories of families who have fully consented and know how their stories will be featured. We will always represent them with respect, dignity, and honesty— acknowledging the challenges they face while celebrating their achievements and aspirations.
Whether you’re fundraising, spreading the word, or simply following our journey, we’re here for you! We’ll provide everything you need to make your experience with Ripple Effect truly rewarding and meaningful.
Our Standards
Your trust means everything to us. We will never sell, trade, or rent your personal information. Read our full Privacy Policy.
You decide how and when we contact you. We’ll make it clear and easy for you to choose how you want to hear from us. If you ask us not to contact you we won’t, unless it’s a legal requirement. Our friendly Supporter Care team are always happy to help tailor your communication preferences or opt you out at any time or you can let us know by filling in this form Ripple Effect | Update your details.
Your support deserves the best. That’s why we are registered with the Fundraising Regulator, follow the Fundraising Code of Practice and strictly adhere to all relevant data protection regulations. Our UK Board of Trustees ensures everything we do meets these high standards. We will never pressure you into donating, and we will respect your decisions at all times.
We are committed to treating all supporters with fairness and kindness. If we suspect someone is in a vulnerable circumstance, we will always respond with care and understanding. Read our Vulnerable Circumstances Policy.
Your voice matters! If we make a mistake, we will own it, apologise, and make things right. Your feedback helps us grow and improve. We take all concerns seriously and pledge to respond to feedback and complaints promptly.
Getting in touch
Our Supporter Care team are ready to help! We will provide a friendly and open response when you get in touch. Available between 9 am - 5 pm, Monday to Friday, we will always aim to:
- Answer your call as quickly as possible. If we can’t pick up, leave a voicemail with your name and number, and we’ll call you back as soon as we can. Our phone number is 01225 874222 / 01225 688222.
- Review emails within 24 hours and respond within three working days—often much sooner! Urgent messages will be answered within 24 hours. Our email is supporter@rippleeffect.org.
Thank you for being part of Ripple Effect!
Your kindness is transforming lives, and we are incredibly grateful to have you on this journey with us. Together, we are creating a sustainable rural Africa where every family has the opportunity to thrive!
Want to hear good news stories from Africa, get involved in fantastic fundraising and be part of exciting events? Fill out your details below and we will keep you updated by email.